HW Maxi Warranty
HW Maxi 24-Month Warranty
Two years to prove we built it right.
HW Maxi equipment is built to work hard for years.
We're confident enough in the way we design and manufacture our machines to give you 24 months to put that work to the test.
Use your Maxi for the work it was designed to do. If something fails during those first two years because of a fault in the machine, we'll stand behind it and put it right.
What the 24-month warranty covers
For 24 months from delivery, your HW Maxi is covered against failures caused by defects in materials, manufacture or workmanship.
That includes the parts of the machine that should simply do their job when the equipment is being operated and maintained as intended.
If something fails and you believe the machine itself is at fault, contact us. We'll work out what happened and, where it is a warranty issue, organise the appropriate repair or replacement.
What the warranty doesn't cover
A warranty covers something being wrong with the machine.
It doesn't cover something being worn out, hit, overloaded or damaged while working.
That means the warranty does not cover:
- Tyres and punctures
- Wheels and rims damaged through use or impact
- Cutting blades, cutting edges and side cutters
- Other normal wear items
- Normal wear and tear
- Damage caused by rocks, stumps, buried objects or other obstacles
- Collision or impact damage
- Overloading
- Misuse or incorrect operation
- Damage caused by inadequate maintenance
- Unauthorised modifications or alterations
The simple test
If a structural weld fails because there was a fault in the way we built it, that's a warranty issue.
If a hydraulic component fails because of a manufacturing fault, that's a warranty issue.
If you drive over a rock and puncture a tyre, that isn't.
If you hit something and bend a rim or rip a cutting blade off, that isn't.
We warrant the machine against faults. We don't insure it against what can happen to machinery while it's working.
How it works
1. Tell us what happened
Contact HW Maxi with your machine model, serial number and a brief explanation of the problem.
2. Show us the problem
Send us some photos or video. If necessary, we can jump on a video call and look at it with you.
3. We work out the cause
Our team will determine what has failed and why.
4. If it's our fault, we put it right
If the failure is covered by the HW Maxi 24-Month Warranty, we'll arrange the appropriate repair, replacement part or other practical solution.
The aim is straightforward: work out what went wrong, sort it out, and get your Maxi back to work.
Built with confidence. Backed for 24 months.
Two years is a lot of loads, a lot of tipping, a lot of dirt moved and a lot of real-world work.
That's the point.
We give you two full years to put our work to the test.
Need warranty support?
New Zealand: +64 7 823 4418
Email: sales@hwmaxi.com